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Information For New Patients

New Patients Always Welcome!

Looking for a vet in Pickering or Ajax? Contact us today to get started with our team.

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What To Expect on Your First Visit

We believe it's important for pet owners to know what to expect and how to be prepared for their first visit to our veterinary hospital. At your first appointment our team we will begin by creating a patient and client profile and you will officially become a part of the Pacific Coast family!

In preparation, please download and complete our new patient form.

'Nose to Tail' Exam

At your first appointment our team will complete a full 'nose to tail' examination of your pet! We take a look at your pet from head to tail and get a good assessment of your pets overall health.

Review of Your Pet's Health History & Habits

During your first visit, we'll also review the health history and habits of your pet and will take the time to answer any questions you have.

Practice FAQs

  • Should I call ahead to book an appointment?

    Yes, if at all possible, it is best to book an appointment ahead of time to ensure we have room in our schedule to see your pet. In the event that your pet needs emergency care during our regular business hours, please contact our clinic nearest to you right away.

  • What types of animals do you treat?

    We take care of all small domestic pets such as dogs, cats and rodents.

  • How many locations do you have?

    We have two locations: Whites Road Animal Hospital in Pickering, and Highway 2 Veterinary Office in Ajax.

  • Do you offer grooming services?

    Yes, we offer grooming services on site. Learn More

  • What methods of payment do you accept?

    We accept payment by debit card, credit card (VISA, MC, AMEX) and cash. All services require payment and unfortunately we do not offer payment plans or delayed billing.

  • Why should I have my pet vaccinated?

    Vaccinating your pets helps extend their lives by protecting them from various diseases including rabies, distemper, parvovirus, infectious hepatitis, feline leukemia and many others. Vaccinating your pets every year helps prevent the spread of infectious diseases among animals, and vaccinating against zoonotic diseases such as Rabies and Leptospirosis can help protect humans as well.

  • Why should I have my pet spayed or neutered?

    Spaying and neutering can have many health benefits for pets. For example, it can help reduce the risk of your pet developing certain types of cancer late on in life. One of the primary benefits of spaying and neutering is that it helps prevent the pet population from increasing.

  • What should I do if my pet requires emergency care?

    If you pet requires emergency care during our regular office hours, please contact us straight away. If your pet is needs emergency care during evening, weekend, or holiday hours, please contact Toronto Animal Health Partners at (416) 380-7400 OR Toronto Veterinary Emergency Hospital at (416) 247-8387 for after-hour monitoring and emergency care. 

HealthSmart Financing

We never want finances to be a barrier to your pet's health. With Health Smart, we can offer our clients the opportunity to pay their vet bills over time via a convenient payment plan.

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